Shipping Policy

🚚 Shipping & Delivery

Q: Where do you ship to? We currently ship within the United States. International shipping availability may vary by product — if you're outside the US, feel free to contact us and we'll do our best to help.

Q: How long does shipping take? Most orders arrive within 7–15 business days. Some items may take a little longer depending on availability and your location. You'll always receive a tracking number so you can follow your order every step of the way.

Q: Why does shipping take that long? We work with trusted global suppliers to bring you quality pet products at affordable prices. Because of this, some items ship directly from the supplier's warehouse, which can add a few extra days to delivery time. We always aim to be upfront about this so there are no surprises.

Q: How much does shipping cost? We offer free shipping on all orders. No minimums, no hidden fees.

Q: How do I track my order? Once your order ships, you'll receive a tracking number by email. You can use that number on the carrier's website to see exactly where your package is.

Q: My tracking number isn't updating — what should I do? Tracking can take 2–5 business days to start showing movement after your order ships. This is normal! If it's been more than 7 days with no update, please reach out to us and we'll look into it.